To obtain an RMA number, please fill out this form as completely as possible. An RMA number will be sent to your email address shortly after the form is submitted, following authentication.

Note: HR Telecom, Pacific Crest's regional service center in Europe, does not require an RMA number, whereas all other service centers do require an RMA number for all radio repairs.

Note: Pacific Crest is no longer accepting RFM radios for service repair.
The supply of parts needed to continue servicing this radio line has ended.
Please contact our Sales Department to purchase a replacement radio.
We apologize for any inconvenience.

Billing Info
Company
PO Number
Address
City
State
Zip Code
Country
Contact
Telephone
Fax
E-mail
Shipping Info	Same as Billing Info
Company
Address
City
State
Zip Code
Country
Contact
Telephone

For non-warranty radio repair, Pacific Crest now offers a flat rate repair charge which includes ground shipping.
Flat rate repair charge:	$150 per radio for minor repair (no board changes) $350 per radio for major repair (includes board changes)
Shipping charges:	Within USA	UPS Ground	(Included in repair charge)
		UPS 3 days	($10 per unit)
		UPS 2 days	($15 per unit)
		UPS Red	($40 per unit)
	International	FedEx Econ	(Included in repair charge)
		FedEx Priority	($15 per unit)
Current repair time:	10-14 days

Note:	1. Upgraded shipping is also available for warranty units at additional charge listed.
	2. Flat rate repair charges do not apply to radio conversion.

Shipping Method
Domestic (U.S.A.)	---- UPS Ground UPS 3 days UPS 2 days UPS Red
International	---- FedEx Econ FedEx Priority

Payment Method
For non-warranty repair, please indicate which payment method you will use.
Credit Card	COD	Wire Transfer

Merchandise Return
Please list the part number, serial number and a short description of the problem for the item being returned.
Part Number	Serial Number	Problem Description

By clicking here you have accepted Pacific Crest's repair charges on non-warranty radio repair. ($150 minor repair/$350 major repair)

  

Reminders:

1. Please expect a delay in response, from several minutes up to several hours, after the form is submitted. This is due to Spam and Junk Mail blocker settings in individual e-mail accounts.
2. Please check your 'junk e-mail/bulk' box, as the e-mail from Pacific Crest may appear there.
3. After the first e-mail from Pacific Crest is received, please click on the provided link, which will open a new webpage with your RMA number. This number will then be e-mailed to you as well.
4. Please write the RMA number on the shipping label, the outside packaging, and on a label placed directly on the radio.
5. Please include a copy of the RMA confirmation with the shipment.

If you still do not receive an e-mail containing an RMA number, please contact us so we can better assist you with your needs.

If you don't know where to ship your radio, visit our Customer Support Page for shipping addresses to all three service centers or contact Pacific Crest's Customer Service Department.

Questions or Concerns?
Pacific Crest representatives are available to assist you.
Telephone: +1.800.795.1001 (toll-free) | +1.408.653.2070 (North America) | +31.7257.64175 (Europe)
E-Mail: